Enhancing Customer Experience and Efficiency through an After Sales Service Portal

Abstract

This research paper presents an innovative After Sales Service Portal, designed to simplify the repair and replacement process for customers dealing with damaged products. Purchasing products is straightforward, but managing repairs and replacements can be cumbersome. Our portal allows customers to register and submit requests for repairing or replacing faulty items, aiming to enhance customer satisfaction and overall efficiency in after-sales services. It bridges the gap between the product, customer, service center, and service requests, involving technicians. Leveraging modern technology, this portal optimizes the after-sales service experience for all stakeholders. The paper explores the development and implementation of the portal, its impact on customer experience and service dealer operations, and discusses potential future enhancements. This research has the potential to revolutionize after-sales support across various industries.